1-Use of customer information

Information required to process your bookingWe require certain information to allow us to process your flight booking. This includes, for example, your name, address, telephone number, and email address, as well as your credit or debit card number and expiry date. We also need to know all the names of the passengers travelling.

This information allows us to process your flight booking and to send you confirmation of your booking by email or post. We ask for your telephone number so that we can contact you urgently if there is a problem with your reservation.

The information that you provide to us will be held in our systems, which are located on our premises or those of an appointed third party who will be based within the EEA. We may also allow access to your information by other third parties who act for us for the purposes set out in this policy or for other purposes approved by you.

2-www.cubamundovacation.com registration

When you join the www.cubamundovacation.com , you will be added to the list of subscribers to our news, information, and special offer emails. We use an email delivery company to send emails that you have agreed to receive.

For example, we will give advance notice of our fantastic sales, so that you can be amongst the first to pick up a great offer! We will also let you know about other services and products which we offer and which may be of interest to you, including new www.cubamundovacation.com routes, schedule launches and general services to complement your trip.

You will need to provide us with your name, email address, if you wish to register to www.cubamundovacation.com.

3-Site tracking

We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the site to better meet the needs of visitors to www.cubamundovacation.com. This software does not enable us to capture any personally identifying information.

4-Security to protect your information and data retention

When you book a flight or enter personally identifying information, your details are transmitted across the internet securely using high-grade encryption (128 bit).

Furthermore, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

In the circumstances set out in this policy where www.cubamundovacation.com passes your information to a third party, we will ensure that the security measures that such party has in place in relation to the processing of your data are at least as stringent as those employed by www.cubamundovacation.com. This does not apply where we are required by law to pass your information to a third party.

We will retain your information for a reasonable period or as long as the law requires.

5-Cookies

Cookies are small pieces of information that are stored by your browser on your computer's hard drive. They enable www.cubamundovacation.com to provide features such as remembering aspects of your last flight search to make subsequent searches faster. Cookies can be deleted from your hard drive if you wish. Most web browsers automatically accept cookies, but you can change your browser settings to prevent that. Even without a cookie you can use most of the features on the web site. Our cookies do not contain any personally identifying information.

Cookies are also used in email messages you have agreed to receive and at our website to help us measure the effectiveness of our advertising and how visitors use our site. If you do not want to help us learn how to improve our offers and marketing strategy, you can "opt-out" of this email cookie.

If you click on a link in the email, we may set a cookie on your browser. If you visit www.cubamundovacation.com as a result of clicking on a link, we are able to understand how you interact with the pages of our website through the combination of the cookie and pixels set on the pages of our website. This enables us to understand what interested you in our emails and what did not, and what interests you about our website and what does not. We can then try to send you more interesting information in the future. Please note that this information is for our use only – we do not disclose or share this information with any third parties. If you do not wish this to happen, you can change the cookie settings in your browser.

6-Use of pixels

In order to understand how our customers interact with the emails and the content that we send, we use pixels in the email in order to understand who has opened the message. In order to provide our content in the most interesting way, we may also use pixels to learn whether you can receive emails in text or html form.

7-Disclosure to third parties

www.cubamundovacation.com does not sell, trade, or rent your personal information to others. We never disclose information about a passenger to any other person or organisation without your consent unless there is an emergency situation that requires it or we are legally required to do so.

www.cubamundovacation.com reserves the right to pass your information on to trustworthy third parties that we use for the provision of certain services, for instance allowing www.cubamundovacation.com customers to book hotels and car hire services quickly and easily by transferring details from the www.cubamundovacation.com booking form to our partners' booking forms. If a subsequent booking is not made with our partner, the personal information transferred is automatically deleted. All such transfers will be made securely. Additionally, your information may be disclosed for administrative purposes or to facilitate your booking.

Where you have consented to receiving information about our new routes, schedule launches or other general services, your information may be transferred to, processed, and held by, a third party who will be responsible for making such communications to you on our behalf. The third party will not be allowed to use your information for any other reason unless approved by you. If at any time you withdraw your consent, we will ensure that this third party no longer retains such data about you.

www.cubamundovacation.com may passes your personal data onto the Civil Aviation Authority for the purposes of ensuring compliance with and the enforcement of ATOL regulations.

www.cubamundovacation.com may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.

www.cubamundovacation.com passes personal data, which includes information about your method of payment and flight booking, to the credit or debit card company that issued the card with which you made your booking.

8-Your consent

Please note that if you click on a link in our email that takes you to another site – for example the site of someone advertising in our emails, you will need to read their privacy policy in order to understand whether and how they process data about your visit to their site.

If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and in what circumstances we disclose it.